Support
How can we help?
Local Box works without an account or bank connection. Start with these answers, or email us directly.
Email support
support@kollarai.com
Include your iOS version and a short description. Do not send statements, receipts, account numbers, or other financial information.
Restore Pro
Open Local Box → Settings → Restore Purchases. Use the same Apple Account on iOS or Google Play account on Android that made the purchase. A successful restore updates the active plan shown in Settings.
Import a statement
Tap Import file on Budget and choose a CSV, OFX, or QFX file from Files. CSV imports ask you to map columns. Every row and duplicate is shown before anything is saved.
Backup and restore
Automatic backup is off by default. Enable it in Settings to keep a backup in your own iCloud Drive on iOS or a folder you choose on Android. You can also save a complete backup manually. Restore a backup from Settings → Restore from backup.
App lock
Turn on App lock in Settings. Local Box asks iOS to authenticate with Face ID, Touch ID, or the device passcode. Local Box never receives biometric data.
Managing your books
Accounts and starting balances
Run setup from Settings to name the primary account, enter its current balance, and identify how much is available to assign. Free includes one account; Pro unlocks additional accounts.
Income, refunds, and transfers
Income adds money to the amount available to assign. Refunds replenish an envelope without counting as income. Transfers move money between accounts without changing the budget.
Expected bills
Local Box never posts a bill automatically. When a bill is due, tap Log this charge. Completing it advances the next date.
Still need help?
Email support@kollarai.com. Local Box has no user accounts, so we cannot remotely view, recover, or edit your financial records.